Tag Archive for: corporate finance

Treasurers to be the strategic super-heroes for their CFO

|3-4-2017 | GTNews | Lionel Pavey | Udo Rademakers |

Treasurers to be the super-hero for their CFO? We found this article headline on GTNews.com so intriguing that we asked our experts Lionel Pavey and Udo Rademakers to comment on it. According to the article the role of the treasurer has to be re-evaluated due to the fact that deal-making (figures of mergers and acquisitions have increased) is high on the global agenda. Traditionally treasurers focussed on informing the C-Suite and the board and integrated systems and processes after decisions about a deal were made.  Treasurers started to address this issue, which led to a new role of the treasurer, in fact a much more strategic role. The treasurer was no longer a risk manager, but also a ‘business change enabler ‘.  GTNews states: ‘The treasurer who opens this door is truly aligning themselves to the needs of the chief financial officer (CFO).They’ll be a superhero.’

Expert Lionel Pavey added some valuable information on the 4 different stages of a M&A proces.

Targeting

  1. Examine the different methods of payment – cash, debt, equity
  2. Discretely ascertain interest rate levels if using debt
  3. What are the effects of additional debt on the existing bank covenants and financial ratios
  4. Complete takeover or just buying a business unit or division?

Negotiating

  1. Examine the cashflow forecast of the target
  2. Examine any documentation on outstanding loans
  3. Existing pledges – Letter of Credit, Bank Guarantees, financial contracts, contingent liabilities
  4. Outstanding debtors, creditors, taxes etc.

Closing

  1. Detailing the bank accounts
  2. Either merging the bank accounts or creating new accounts at the time of closing
  3. Agreeing all bank balances and outstanding claims
  4. Receiving detailed cashflow forecast for the first 2-3 months after closing date
  5. Combining the new cashflows with the existing forecasts
  6. Arrange any agreed financing

Integration

  1. Close all existing facilities and services that will be no longer used
  2. Ensure the new data is present in the book keeping system
  3. All counterparties are informed of new bank accounts
  4. All authorized personnel have access to new banking systems

Expert Udo Rademakers states:
The posting at gtnews.com  points out where treasurers could add value in M&A activities. Unfortunately, in too many cases, treasurers had been brought into M&A transactions rather late: at a stage where the acquisition already had been concluded and where the treasurer only gets involved in “getting the deal done”.

As pointed out in the article, this is often a missed chance for the company and also for the treasurer of not adding more strategic value. Apart from that, the sooner the treasurer gets on board, the better the company can prepare for this kind of rather complicated transactions. It enabled the treasurer as well to act on a tactical level in order to support the M&A transaction in a cost efficient and well documented way.

What strategic value could the Treasurer bring?

  1. value the target company or the combined entity as a whole based on CF projection models
  2. evaluate the capital mix (cash, debt, equity)
  3. evaluate borrowing capacity/credit lines (low risk, best price)
  4. evaluate the country risk
  5. creating the funding flow overview and analyze this (timing of transactions)
  6. evaluate credit- and forex risk (natural hedging possibilities, consider to pay as much as possible from     “restricted countries” in order to decrease your restrained cash)

If the treasurer has been on board for the strategic part, he is well informed and able to manage the tactical part systematical as soon as the effectuation of the transaction takes place.

The treasurer needs to arrange (if applicable):

  1. temporary limit increase with banks
  2. forex transactions (increase of in- and external limits if needed)
  3. time critical payments to agencies, funding parties, seller, capital injections etc. : validate account information, prepare correct timing of the flow (cut off times, correct payment details and descriptions, etc.)
  4. documenting of all transaction in a systematic way and liaise with all in- and external parties involved.

Especially in high demanding environments where one transaction takes place after the other, mistakes will be made and processes might not be well documented. Obviously this could lead to higher risk and additional costs and lots of additional (correcting) work afterwards. Having a well prepared, skilled treasurer on board could avoid this.

Hence the comparison with a superhero…

Conclusion

Involve the treasurer from the first step
Draw up a detailed project plan for M&A and ensure that it is signed off by Board of Directors
Implement project plan for every M&A
Identify all costs linked to M&A
Highlight any cost savings and/or efficiencies

Lionel Pavey

 

Lionel Pavey

Cash Management and Treasury Specialist

 

 

 

Udo Rademakers

Independent Treasury Consultant & Interim Manager

 

 

 

 

3 tips for a successful accounting- and ERP-system roll-out

| 23-3-2017 | Christian van Ledden | Sponsored content |

 

Cloud based accounting- and ERP-systems, i.e. SAP S4-HANA are receiving a lot of attention these days. The result? – Increasingly more companies are considering cloud solutions in their effort to consolidate IT processes and systems. According to a study by Panorama Consulting, in 2015 the share of such ERP-systems increased from 4% in 2014 to 33%.

Cloud is here to stay

From our point of view, this development is primarily driven by two factors: on the one hand, the amount of mature solutions in the marketplace is growing. At the same time, cloud ERP-systems are being positioned more aggressively by their respective vendors. On the other hand, there is a common acceptance of cloud ERP-systems. This is underlined by a study from RightScale, according to which 82% of companies are employing a multi-cloud strategy in 2015, up from 74% in 2014.

The former can also be observed in the cloud revenue figures of SAP and Oracle: SAP increased its revenue from cloud products and services between 2013 and 2015 by a staggering 229% while Oracle recorded similar growth in its cloud segment of 100% over the same period. Oracle’s strategic focus on cloud business is underlined by its recent acquisition of Netsuite.

This development has major advantages for their respective clients. According to a study by the Aberdeen Group, corporates can improve their operating profit margin by up to 21% through implementation of a modern cloud ERP-system. These improvements are achieved through optimized processes, higher standardization as well as a more streamlined IT environment.

Fast implementation and cost savings by using the TIS payment solution

The majority of finance and treasury departments are in one way or another affected by the roll-out of a new ERP-system. Generally, the aim is to standardize processes and systems. This brings its own set of IT-related challenges. These can be split into three major categories: processes, connectivity, and change management.

Processes: In most companies, processes grow historically through (international) expansion and M&A activities. The result is a lack of transparency and control of worldwide processes for central finance departments, contributing to a company’s vulnerability to payment fraud. What can you do? If you are evaluating the roll-out of a global ERP-system which includes your finance department, one should think about the current and desired state of (authorization) processes and goals – especially for the finance and treasury department.

Connectivity: Connecting the ERP-system to third party systems is an important factor to consider in terms of payments. Insufficiently secured interfaces with banks, a high number of manual processes as well as the lack of straight-through-processing of payment files increases your risks and have a negative impact on compliance. Moreover, in this context one should not forget the connection with your respective banks. They can be connected through communication channels such as i.e. EBICS, Host2Host, SWIFT, or CAMT. In addition, one has to develop individual formats for each country and bank. Working with our clients around the world, TIS GmbH has achieved savings of between 200.000€ and 1 million € p.a. by implementing its flexible and scalable cloud solution to connect its customers’ banks. This is possible, as TIS owns the most comprehensive library of formats and bank connectors worldwide. This library is accessible to all its clients free of charge, so that you can focus on scaling your worldwide operations.

Change management: In order to ensure a smooth roll-out of your i.e. SAP S4-HANA ERP-system, you should embark on the journey together with your employees. Inform all involved stakeholders early and frequently about the progress of the project. Additionally, you might want to evaluate during the business blueprint phase whether it is advisable to include a specialized consultant. This will increase your chances of success dramatically and support the team spirit.

What are your experiences with IT-projects? I am looking forward to reading your comments.

Christian van Ledden

Sales Executive at Treasury Intelligence Solutions GmbH (TIS)

 

 

 

For additional information please visit the TIS company page on treasuryXL.

 

Flex Treasurer – Besparing na een treasury quick scan: Nog meer praktijkvoorbeelden

| 22-3-2017 | François de Witte | Patrick Kunz |

Als je ondernemer bent of als financiële professional werkt in een kleine of middelgrote organisatie die geen treasurer of cash manager in dienst heeft, vraag je je wellicht af of je alle treasury taken wel goed geregeld hebt. Iemand aannemen voor deze taken gaat misschien een stap te ver. Maar dat betekent niet dat je geen kosten zou willen besparen of dat er geen mogelijkheden zijn voor bijvoorbeeld funding. Wij hebben jullie al eerder kennis laten maken met onze Flex Treasurers en de Treasury Quick Scan die zij kunnen uitvoeren in een onderneming. In een eerder artikel hebben wij al praktijkvoorbeelden gepresenteerd. In dit artikel nog twee voorbeelden, waaruit blijkt dat een Treasury Quick Scan grote besparingen kan opleveren.

Onderneming C: Internationaal Handelshuis in voedselproducten

Omzet ca 1 miljard Euro

  • C is handelaar in voedselproducten in de B2B markt. Wereldleider in zijn segment en op alle continenten actief. Producten worden standaard in USD geprijsd. C heeft geen treasurer in dienst, de finance managers deden dit erbij.
  • Een treasury scan in 1 dag liet zien dat een besparingspotentieel op treasury processen mogelijk was van minstens EUR 200.000 per jaar (oplopende tot EUR 1.000.000 op jaarbasis)
  • Door optimalisatie van cash management processen en heronderhandeling van transactiekosten is binnen een maand EUR 300.000 jaarlijkse besparing gerealiseerd
  • Door optimalisatie van interne processen en toevoegen van extra banken en een online handelsplatform is op FX hedging een verdere besparing van EUR 100.000 gerealiseerd. Verder is het proces verbeterd waardoor er minder tijd wordt besteed aan de processen.
  • C heeft inmiddels een eigen treasurer, treasury afdeling en treasury management systeem. De flex treasurer is nog steeds betrokken bij projecten.

Onderneming D: vastgoedbedrijf

Omzet ca 125 miljoen Euro.

  • D had een treasurer in dienst welke met pensioen ging op korte termijn. Een flex treasurer is aangenomen om kritsch te kijken naar de treasury processen welke intern en extern gedaan werden
  • Alle terugkerende treasury activiteiten zijn naar intern gehaald. Dit zorgde voor een besparing van ca EUR 50.000 per jaar.
  • Een treasury rapportage werd opgezet zodat (senior) management en lijn management beter geïnformeerd zijn over treasury activiteiten
  • Cash Management en cash flow forecasting is geoptimaliseerd welke het renteresultaat verbeterde. Besparing ca. EUR 10.000 per jaar.
  • Corporate finance activiteiten werden verbeterd waardoor er zeer scherp in de mark geleend kon worden.
  • Treasury kon uiteindelijk afgebouwd worden van 36 uur naar 8 uur per week. Besparing ca EUR 60.000 per jaar.

 

Herken je een of meer situaties uit je eigen organisatie? Heb je een vraag? Onze experts zijn gaarne bereid om met jou in gesprek te gaan. Zij werken als Flex Treasurer en helpen jou graag verder. Overigens ook als je bijvoorbeeld na een treasury quick scan behoefte hebt, om tijdelijk een (flex) treasurer in dienst te nemen.

 

François de Witte 
Senior Consultant at FDW Consult

 

 

 

 

Waarom ongevraagde biedingen waardevol zijn

| 17-3-2017 | Victor Macrae |

 

Unilever en Akzo Nobel hebben een resoluut ‘nee’ uitgesproken tegen de ongevraagde biedingen van buitenlandse opkopers. Publiek en overheid hebben verontwaardigd gereageerd over verkwanseling van het Nederlandse erfgoed. Maar de ongewenste avances hebben een groot voordeel: de door de acquisitiekandidaten voor de toekomst geplande strategie wordt nu versneld uitgevoerd. Hierdoor wordt de waarde die in de bedrijven zit al eerder ontsloten.

Unilever

Unilever heeft veel geïnvesteerd in haar merken en in duurzaamheid. Verkoop van de onderneming stond nooit ter discussie. Sterker, Unilever is zelf een bedreven bedrijven-opkoper. Hiermee is Unilever echter ongewild een ideale overnameprooi. Door de stabiele cash flow kan een overname met goedkoop vreemd vermogen worden gefinancierd. Vervolgens kan flink in de kosten worden gesneden. Beide krikt het rendement op eigen vermogen flink op.

Rendementsverbetering in plaats van alleen duurzaamheid

Er was al enige tijd gemor onder Angelsaksische aandeelhouders dat Unilever teveel aandacht zou besteden aan duurzaamheid in plaats van aan het verhogen van aandeelhouderswaarde. Het bestuur van Unilever heeft na de bieding aangekondigd haar focus te verleggen naar rendementsverbetering. Akzo Nobel reageerde met de mededeling dat het overweegt de divisie Specialty Chemicals van de hand te doen. Volgens de Raad van Bestuur van Akzo Nobel lag deze stap al in de planning, maar is het door de omstandigheden versneld.

Stap voorwaarts

Zowel Unilever als Akzo Nobel heeft als reactie op de ongewenste avances een sprong voorwaarts gemaakt door zelf het heft in handen te houden en de toekomstige strategie nu al versneld uit te voeren. De aandeelhouders kunnen deze stap duidelijk waarderen: beide aandelen werden na de toelichting van de RvB beloond met een flinke koersstijging. Wellicht een hint voor andere Nederlandse ondernemingen: als u een versnelling in de uitvoering van uw eigen strategie te weeg wil brengen, doe dan net alsof u een ongevraagd overnamebod heeft ontvangen.

Victor Macrae

 

Victor Macrae

Owner of Macrae Finance





Meer artikelen van deze auteur:

Is this the solution to solving the derivatives mis-selling issue?

Fx volatility creates opportunities

 

Financial Systems on May 18th, 2017: Smart technology for smart professionals

| 16-3-2017 | Financial Systems | treasuryXL | sponsored content |

Once more the Financial Systems exhibition will open its doors on May 18th in Nieuwegein, The Netherlands. As the years before it will be the most outstanding event where finance and IT meet each other. treasuryXL will promote the event on a regular basis and we will be present at the event with our own booth.

Financial Systems brings together financial professionals and IT suppliers in an inspiring environment and combines an exclusive exhibition with a very valuable day programme. Visitors get a deeper insight in the IT solutions that are available on the Dutch market and can meet all sorts of service providers for the financial sector. The event is organized by Alex van Groningen in cooperation with Next Level Academy since 2011 and visited every year by about 1000 finance professionals.

Meet hundreds of fellow specialists

During Financial Systems you can meet hundred of fellow specialists of different financial and IT sectors and share your knowledge and experience with them. Update your know-how of the latest market developments, learn about relevant, latest trends in Finance and IT, such as Fintech, robotics, artificial intelligence, big data and analytics, brought to you by outstanding speakers.

Why visit?

  • In just one day you will gain plenty of information about latest trends in your discipline
  • Meet new, innovative IT partners
  • Visit free presentations about newest technologies for all kind of financial disciplines
  • Exchange know-how with other experts on IoT, analytics, big data and more and renew your network contacts
  • Inspiring keynote presentation of trendwatcher and futurist Richard van Hooijdonk

Programme

We will publish the complete programme of the day as soon as it is known in detail.
You will have a wide selection of case presentations, product pitches, inspirations sessions, expert sessions, product presentations and panel discussion rounds in various parallel sessions.
There will be an exhibition space with approximately 40 booths, where you also can find us.

Location

Financial Systems will take place at the NBC Congrescentrum, Blokhoeve 1, 3438 LC Nieuwegein​ which offers modern facilities and a large parking space.

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Register for free via https://financial-systems.nl/aanmelden/, choose the option ‘gratis registreren met code’ and use the following registration code: TXL2017

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For more information on promotion possibilities please contact:

Annette Gillhart – Community Manager treasuryXL

[icon icon=”envelope” color=”” size=”tiny” with_circle=”0″ link=””] [email protected]
[icon icon=”phone” color=”” size=”tiny” with_circle=”0″ link=””] 06-21303744

 

 

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Toename SCF om werkkapitaal te financieren

| 14-3-2017 | Jan de Kroon |

Rond de Creditexpo verschijnen er tal van artikelen over de voor en nadelen van uiteenlopende ontwikkelingen rond het thema Supply chain financering (SCF). Zo publiceerde PriceWaterhouseCoopers (PwC) recent in verkorte vorm de uitkomsten van een gehouden onderzoek naar Reversed Factoring als alternatief voor werkkapitaalfinanciering van banken.

Het zal de lezer niet verbazen dat SCF in het algemeen en reversed factoring specifiek, hard groeien. Het is een nieuwe trend en dus is er ook een groeiende groep innovators en early adopters. Dat laatste echter vooral bij adviserende of toeleverende partijen in het proces. En dus met een zeker belang.

Waarbij ik overigens geen waardeoordeel geef;  ik ben zelf ook adviseur.
Wel is het van belang iedere ontwikkeling en dus ook deze, te beoordelen op de werkelijke merites. Anders dan in relatie tot bancaire financiering heet het niet voor niets Supply chain financiering.

Belangrijk is te bedenken dat het juist daar van toegevoegde waarde is, waar de vertrouwensrelatie tussen leverancier en afnemer in de keten ‘beyond reasonable doubt’ is. Je hebt een relatie waarin je langer met elkaar optrekt als op elkaar ingespeelde ketenspelers. Omdat dat vertrouwen er is kan het ook zonder bank en omdat je het vaker met en voor elkaar doet, loont het ook er wat meer ‘(infra)structurele’ afspraken over te maken.

Dat houdt tegelijkertijd in dat als de connectie een minder frequente of regelmatige is, het instrument minder tot zijn recht komt. Mutatis mutandis geldt dat ook voor ‘reversed factoring’ als belangrijk SCF instrument. Anders dan reguliere factoring gaat het niet om het bevoorschotten op basis van de kredietwaardigheid van de verkoper, maar om het voorfinancieren van debiteuren in portefeuille op basis van hun kredietwaardigheid. Daarmee is het een alternatief voor die bedrijven die op basis van hun eigen kredietwaardigheid niet of moeilijk bij banken of factormaatschappijen terecht kunnen. Hoewel het wordt aangeboden door factormaatschappijen, kan echter ook een opvolgende ketenspeler hier zijn surplus cash voor inzetten. Met name dat laatste is interessant omdat op die manier er een zekere ‘disintermediatie’ plaatsvindt; de supply chain regelt het zelf buiten de financiële sector om en bespaart zich de tussenmarge.

Belangrijk is ons te realiseren dat SCF nu juist de ketenactiviteit en dus een zeker repeterend karakter benadrukt en de financiering daarop inregelt. Voor meer eenmalige transacties of transacties met minder regelmaat is SCF en daarmee reversed factoring vooralsnog minder geschikt. In dat soort gevallen is voorlopig de weg naar nieuwe start-ups als ‘Debiteurenbeurs’ meer geschikt. Daar kan een onderneming afzonderlijke facturen of incidentele liquiditeitskrapte op maat oplossen.

Jan de Kroon

 

Jan de Kroon

Owner & Managing partner of Improfin Groep

Managing treasury risk: Liquidity Risk (VI)

|13-3-2017 | Lionel Pavey |

There are lots of discussions concerning risk, but let us start by trying to define what we mean by risk. In today’s article I will focus on liquidity risk. Many companies have very significant credit needs and this needs to be formally addressed with a credit analysis procedure in place. In my former articles I dealt with risk management, interest rate risk, foreign exchange risk, commodity risk and credit risk. See the complete list at the end of today’s article.

Liquidity risk comes in 2 distinct forms – market liquidity risk and funding liquidity risk.

Market Liquidity Risk

This relates to assets and potential illiquidity in the market and, as such, can be considered a market risk. In a normal functioning market it is always possible for market participants (buyers, sellers, market makers and speculators) to find each other and negotiate a price for their transactions. Assuming that the transaction is of a normal market size, there should be no dramatic change to the price of the asset after the transaction.

At the time of a crisis, participants could be absent from the market, making it difficult – if not impossible – to trade an asset. Sellers are left frustrated as there are no opportunities to sell the asset they are holding and vice versa for buyers. This can occur due to a financial crisis, changes in legislature, scarcity of an asset or someone attempting to corner the market. An asset generally will have a value, but if there are no buyers in the market that value can not be realised.

Liquidity risk is not the same as falling prices – after all prices are free to rise or fall. If an asset was priced at zero then it means that the market considers its value to be nothing. This is different from trying to sell an asset but not being able to find a buyer.

Markets for Foreign Exchange, Stocks, Shares, Bonds and many Futures and other derivatives are generally highly liquid. Off balance sheet products related to physical settlement can be less liquid as there is a need to actually provide physical settlement. Bespoke products like CDO’s can be considered illiquid as their size is normally small (relatively speaking) and not freely tradeable. Also the complexity needed to value the product affects its liquidity.

Housing is an asset class with very low liquidity – sometimes a property could be sold as soon as it hits the market. At other times the same property could be available for sale for many years and the price reduced regularly, without attracting a firm buyer.
The easiest and quickest way to see if there is a heightened market liquidity risk is via the bid – offer spread. If this is suddenly seen widening, this would imply that there appears to be more risk. In a normal, liquid market, the spreads are fairly constant and small, allowing participants to easily step in and transact. A widening of spreads occurs in a normal market when government data is published – nonfarm payrolls, balance of payment, etc. Within a short time the market will return to a normal spread as the information is properly digested and the market makers return. However, if the spreads widen without a publication event taking place, it is reasonable to assume that the risk has increased.
Additionally, risk could grow if reserve requirements were increased. In markets such as Futures, it is necessary to pay margin to the exchange. If these margin payments were increased, this would lead to transactions being more expensive and so lead to less liquidity in the market.

Market makers can also observe the market depth. This is shown by the quantity available for transacting at a particular price in their order books. When a market is perceived as being deep, it means there are many orders and, therefore, a large number of orders would be needed to move the market price significantly. The deeper the market, the more liquid the market.

Funding Liquidity Risk

This relates to the risk of not being able to settle debts when they are due. Treasury specialists in a corporate environment are acutely concerned with funding risk. Every month wages must be paid, together with tax and social premiums (pensions, insurance etc.) Additionally, it would be advantageous to pay trade creditors on time. Future liabilities also have to be funded after they have been recognized. This could mean arranging external financing.

If there is a liquidity crisis in the market, it becomes difficult and expensive to arrange to borrow the necessary funds. The price may be so high that the intended profit provided by selling the goods, is negated by the increased cost of funding. A reduction in the credit rating of a company can also lead to increased costs and a reluctance to lend.
If a company is known to have problems making payments, then the liquidity risk is specific to the company – the rest of the market will function normally.

Funding risk can also occur if creditors fail to pay you, or if an unforeseen event has occurred that leads to an outflow of cash from the company.
A company can initially perform a quick spot check to ascertain its current ratio. This shows if a company can meet its current liabilities with its current assets. A ratio of less than 1 would imply that the company can not meet all its obligations at the same time. However, this could also be because there is no short term finance arranged at that moment.
It is possible to arrange a line of credit with a financial provider. He defines a maximum loan (line of credit) that can be extended which the company may utilize. While it is normal to pay a standing charge for the balance of the line that is not being used, this can be offset by the knowledge that it is possible to drawdown against the line when needed (in normal circumstances). There is greater flexibility with a line of credit than with a traditional bank loan.

Other methods include –

i)                    Sell assets like stock that are slow moving and tying down cash

ii)                   Analyse all overheads – office equipment, expense claims

iii)                 Increase efficiency in the debtors’ administration. Be proactive

iv)                 Renegotiate with suppliers – better that you talk to them before it is too late

v)                  Design contingency plans

vi)                 Subject your business to stress testing

vii)               Apply the techniques of ALM (asset and liability management)

 

Some very well known companies have fallen to liquidity problems – Bear Sterns, Lehman Brothers, Northern Rock, ABN Amro, AIG, etc. While the risks were prevalent before the crises, the main liquidity problems occurred when it was determined that there was no more time allowed for the situation to remain.
Time is the soul of business.

Lionel Pavey

 

Lionel Pavey

Cash Management and Treasury Specialist 

 

 

 

More articles of this series:

Managing treasury risk: Risk management

Managing treasury risk: Interest rate risk 

Managing treasury risk: Foreign exchange risk

Managing treasury risk: Commodity Risk

Managing treasury risk: Credit Risk

Working capital management : Some practical advice on the optimization of the Order to Cash Cycle

| 27-2-2017 | François de Witte |

 

As mentioned in my article “Treasury : proposed “to do” list for 2017”, working capital management will remain a hot topic throughout the year. The first priority is to reduce the working capital needs and financial expenses by optimizing the Order to Cash cycle. In this article, we will develop a plan of approach and propose some concrete actions enabling to generate tangible savings.


Background

The purpose of the Order to Cash optimization is to improve the whole cycle from the moment of the ordering of the goods or services, until the final payment, with the aim to:

  • reduce operational inefficiencies and risks such as delays between goods or service delivery and invoicing, credit management issues, unapproved discounts and deductions, data quality issues, etc.).
  • improve a number of processes such as the invoicing, the dispute management, the credit management and credit control
  • assess the current the tools, build business case for the improvement thereof, and implement them.

Plan of Approach

When starting such a project, I recommend to have at first a quick scan of the overall Order to Cash process so as to identify the critical areas and to assess the business case. Based hereupon, one can then subdivide the project in a number of streams.

In such a project, typically the following processes should be covered:

Ordering processes:
It is important to have a client acceptance process (for me a must in the B2B) and a clear policy on the way orders are accepted. I recommend to only accept written orders. For nonstandard goods, we also need to examine if a prepayment is required before an order is accepted, so mitigate the risk in case that the client does not execute this obligations. It is also useful to check beforehand if the exposure on the client will not exceed the existing credit limits.

Current invoicing processes:
Ideally the sending of the invoice should coincides with the delivery of the goods or services. Furthermore it is important to have the invoices sent timely. These actions enable to reduce the “hidden DSO”. Quite a lot of companies lose several days of easy working capital by neglecting this.
A good customer database is key, and in combination with the ERP, this  enables an automation of the invoicing process.  I recommend to use as much as possible e-invoicing, so as to reduce the costs and the postal delays.

Current credit management processes:
A formalized credit policy is a prerequisite. A number of solution providers offer solutions for the scorings of your clients, so as enable you  to define the credit limits in function hereof. In some sectors this information can be enriched by market information. Of course, one need to ensure that sales staff comply with this and check beforehand that the  credit terms have been duly approved. The credit manager needs to work hand in hand with the sales staff.

Current dispute management processes:
Prevention is important. For this reason, when ordering nonstandard goods, it is recommended to check beforehand the availability of the goods and the timing of the delivery, so as to manage the expectations of your clients. Throughout the process (from the order acceptance to the delivery and the invoicing) one should apply thee “first time right” so as to avoid disputes and litigation afterwards. Check also if some services and repairs are to be done under a maintenance contract or warranty, in which case they should be invoiced to other parties.

Current collection and credit control processes
It is important to have a well-organized credit control process enabling to send reminders quite soon after the due date (if possible the first reminder after 15 days). It can help to send to send to your clients some days before a gentle reminder of the forthcoming due invoices. Once the 2nd reminder has been sent, and provided that there is no dispute, it can be useful to block the delivery of goods and services to your client, so as to have an additional leverage, and to have  the credit collectors should calling the clients to see why they do not pay, and agree with them on an action plan.
When the classic reminder and call actions do not succeed, involve also the sales department and consider first a final call  by another person, before sending your clients to the debt recovery service or to the debt collection agency.
It is important to also ensure an automation of the processes, in particular if one has to address high volumes. If you cannot do it with your current systems, there exist good solutions in the market.

Reconciliation and allocation of incoming payments:
This is a big challenge for many companies. Make sure that your clients use the right payment instruments and payment messages, so as to facilitate the reconciliation process. Within the accounting department, incoming payments are not always allocated promptly, distorting the real accounts receivable outstanding. As a result, reminders can be sent unduly, leading to client dissatisfaction.

KPI’s and Dashboards:
It is important to foresee KPI’s for all the involved stakeholders, as well as incentives to ensure that everybody play the game. Dashboards should enable to remain in control and to monitor regularly a number of key indicators. An area of attention are the overdue receivables. A too high percentage of overdue receivables/total portfolio might be an indicator of possible uncollectable receivables and the need for write-offs.

Attention points

An Order to Cash optimization program is complex and we need to address a number of issues such as :

  • The resistance to change: people will come up with several reasons to keep on with the current processes. Overwork or client dissatisfaction will be used as excuse for deviations with the processes. Hence involve all the stakeholders, take time to listen to them and to make sure that they buy in the change. If the change is well explained, people will tend to accept the changed processes. The support of the senior management is key to address this resistance.
  • The limitation of the systems such as e.g. the ERP or the accounting package: Quite a lot of companies miss opportunities because they do not understand the capacities of their ERP. Involve from the start system experts and examine with them possible workarounds.
  • The standardization of processes throughout the organization : This can be an issue, in particular when working on multiple locations. Processes should be well documented. Once this is done, one can look for the automation.
  • The information and training of the stakeholders: Make sure that process documentation is easily accessible, and consider organizing training sessions for the involved staff.
  • The time and effort needed to implement external solutions: This requires a good business case, including all the aspects. Do not underestimate the cost, the effort and time to implement the tool.
  • The determination of the KPI’s and incentives: this should not only involve finance, but also other Sales, sales administration, the production department and the other involved stakeholders. Build in incentives to ensure that everybody play the game. Make sure that the KPI’s are monitored regularly so as to be able to take corrective action in case of divergences

Conclusion

By managing better the order to Cash Cycle, you can generate a lot of savings. This requires a global approach involving all the stakeholders. To be successful, an optimization requires a number of concrete process improvements, but also the buy-in of all parties involved. A good change management should ensure that the improvements are embedded in the organization, and smart dashboards will enable to monitor that one remains on track.
Technology can help to automate the processes, but do build first a business case and to not underestimate the effort.

It can be a long journey, but in the end, it is worth the effort.

 

 

François de Witte

Senior Consultant at FDW Consult

 

 

More articles of the author:

PSD 2: A lot of opportunities but also big challenges (Part I)

PSD 2: The implementation of PSD 2: A lot of opportunities but also big challenges (Part II)

Treasury: Proposed “to do” list for 2017

Working capital management – not just a finance issue

 

To be or not to be a treasurer

|10-2-2017 | Jan de Kroon |

 

Recent berichtten de (social) media over een Treasury initiatief van enkele hogescholen onder regie van de Hogeschool Utrecht. Het initiatief behelst een praktische minor Treasury Management waarin de masterstudenten aan de hand van praktische casuïstiek en tooling worden voorbereid op een mogelijk treasury carrière. Het interview met de initiatiefnemers maakte melding van de moeite die sommige studenten hadden met het inleven in de problematiek.

Gastlezing over treasury management

Het doet me denken aan een gastlezing over treasury management die ik zomer vorig jaar gaf aan trainees van een detacheerder die vooral actief is in de zorg. Ter voorbereiding had men zijn best gedaan om zoveel mogelijk kennis en inzicht te vergaren. Tot praktijkcases uit de klantenkring aan toe. Groot was de verbazing toen men ontdekte dat het daar die middag eigenlijk nauwelijks over ging. Althans, niet in eerste instantie.

Een initiatief om in het hoger onderwijs een goede basis te leggen voor het treasury management dat men later in de carrière tegen gaat komen juich ik zonder meer toe.
Wat daarbij echter van groot belang is, en niet altijd voldoende aandacht krijgt, is beleidsmatige en organisatorische ordening die vooraf gaat aan ieder vorm van treasury en überhaupt ieder onderdeel van de financiële functie. Daar vinden we immers de kaders waarbinnen informatie en financiële techniek tot resultaten moeten leiden.

De treasury functie

De treasury functie zorgt voor toekomstige financierbaarheid, voor bescherming van vermogen en resultaat tegen financiële risico’s en regelt de financiële logistiek. Maar dat kan alleen in functie van wat het kernbedrijf van de organisatie in kwestie van plan is. Op de korte maar ook op de langere termijn levert de treasuryfunctie, net als de controlfunctie, randvoorwaarden die aantoonbare toegevoegde waarde bieden. Mits goed ingevuld heeft de financiële functie een positieve invloed op de concurrentiekracht. Net zoals een goed geëquipeerde HR functie dat overigens heeft.

Net als de controller zal ook de toekomstige treasurer zich met het kernbedrijf moeten kunnen verbinden om zich te profileren als de leveranciers van toegevoegde waarde. Inleven in wat de business doet, financiële risico’s zien nog voor ze zich voordoen en net als de moderne controller in zekere zin navigator zijn. Dat vraagt van betrokkenen het vermogen om schijnbaar complexe financiële vraagstukken terug te brengen tot de essentie.

Het vraagt ook om ‘buy in’ en een zeker financieel-economisch bewustzijn van lijnmanagement. Ook van de treasurer-to-be vraagt dat om een meer generalistische kijk op de bedrijfsvoering en wat daarbinnen gebeurt alvorens hij als specialist de kanonnen in stelling kan brengen. Je kunt immers briljant zijn in je visie op financiële markten en meester in financiële techniek; als je geen grip hebt op de onderliggende posities ben je toch gedoemd te falen. En laat daar nou juist de grootste uitdaging zitten!

Jan de Kroon

 

Jan de Kroon

Owner & Managing partner of Improfin Groep

The Five Cash Management Initiatives Treasurers Should Consider

|8-2-2017 | Jan Meulendijks | iTreasurer |

 

In October 2014 iTreasurer published an article ‘The Five Cash Management Initiatives Treasurers Should Consider‘ about how treasurers keep focus on ways to keep cash management in their organisation efficient and cost effective.  As this is always an important issue and also relevant in 2017, we asked our expert Jan Meulendijks to comment on the article.

Five initiatives

iTreasurer stated in their article that treasurers should spend their time on five initiatives and that they should be part of a treasurers’ overall budget and resource planning process.

Going beyond SEPA

iTreasurer stated: ‘Initially rolled out as an approach for risk mitigation for commercial payment transactions in Euro, SEPA adopters have found that SEPA, or the Single Euro Payments Area, provides a more efficient way to transfer and collect funds across borders without managing all the different legal payment frameworks of each country. But despite the many bright spots of SEPA, “reconciliation in 2014/2015 was still a challenge,”

According to Jan Meulendijks the development of reconciliation tools has now become an issue for ERP/General ledger software developers and that the banks do not need to focus on it any more. Processing digital account information/account statements are a well established feature of financial software programs and also include the processing of open accounts receivables.

Global Account Rationalization

‘The SEPA initiative has acted as the catalyst for other global projects, with high priority placed on account rationalization. By reducing accounts across Europe, many large US multinational corporations are realizing significant savings in both hard- and soft-dollar costs. “In the SEPA environment, all corporates needed was one account for payments and one account for receivables across the SEPA landscape,’ said Mr. Brieske, Regional Head of Trade Finance and Cash Management Corporates Global Solutions Americas, Global Transaction Banking, Deutsche Bank in the article. At that time keeping every bank happy was  a tough job, if not impossible. Being able to spread the wallet across fewer banks was one of the positive by-products of a bank consolidation.

‘Nowadays it is remarkable to see that “wallet sizing” has turned around completely,’ says Jan Meulendijks. ‘Today it is the companies that determine how much of their wallet will be handled by which bank and the banks no longer have influence on the amount of transactions with a company.’
In-House Bank Structures

Treasurers had  continued to find ways to alleviate the growing cash balances that had become strategically more important to their organizations. Structures like in-house banks (IHBs) were becoming more commonplace as organizations took the next step to further enhance their global liquidity models. The practical considerations for the evolution of the IHB could be directly attributed to global expansion and increased revenue mix overseas in addition to complexities related to time zones, language, growth of regional shared services and decision execution.

The Five Cash Management Initiatives Treasurers Should Consider

Jan Meulendijks states that in the chart of the article the first three steps of “in-house bank progression” are no real in-house bank developments, but treasury-related measures, that now also take place in medium-sized organisations. ‘Only if companies have a real ‘payment factory’, I call it a in-house bank.’
RMB Internationalization

As a result of the ongoing RMB regulatory changes, there had been a significant improvement in the ease of making cross-border RMB payments via China. The RMB was a fairly new currency on the international scene then. The RMB internationalization project had begun to pick up steam over the second half of 2014, with many global MNCs looking to launch new cash management strategies in Asia. New structures were thought to be able to unlock China’s previously “trapped cash” challenge, and optimize their cash held in this part of the world where many opportunities lie for them.

Jan sees a tendency today that the more the deregulation of the RMB progresses the more one can treat it as any other currency. However, this is not achieved yet and Asia will continue to be an region where ‘trapped cash’ occurs on a regular basis.

 Maximizing Excess Cash
According to Martin Runow, Head of Cash Management Corporates Americas, Global Transaction Banking, Deutsche Bank most MNCs then were still very risk-averse and focused on principal preservation. ‘The dilemma is corporates are looking for yield but there is little appetite to go into risky assets,’ he said in 2014. With the continuation of low yields, cash portfolio asset allocations were heavily weighted toward money market funds, US Treasuries and agency debt, corporate bonds above the single-A threshold and corporate commercial paper and certificates of deposit. Treasurers were thought to be well served to consider implementing an IHB so that their growing levels of excess cash could work harder around the globe versus sitting in a very low-yielding investment asset.
Now in 2017 Jan Meulendijks states that this is what treasury is all about: companies should not aspire  the role of banker, but submit their cash into the company’s operating cycle as working capital. In fact they should fall back on effective cash management: receive in an effective way and pay with as little cost as possible.
There is a lot to win for SMEs, too.
Jan Meulendijks


Jan Meulendijks
Cash management, transaction banking and trade professional







 Source: iTreasurer