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For corporate treasurer roles/functions!
Buddy, can you spare a virtual dime?
| 6-3-2017 | Lionel Pavey |
In januari 2017 was in Het Financieele Dagblad in een artikel te lezen, dat mobiele telefoonprovider Bharti Airtel India’s eerste betalingsbank had gelanceerd, de Airtel Payments Bank. Dit is een nieuwe banksoort, waarvoor de Indiase centrale bank RBI in 2014 richtlijnen uitgaf. Wij vroegen onze expert Lionel Pavey om uit te leggen wat het verschil is tussen een betalingsbank en een traditionele bank en wat een betalingsbank mogelijk maakt.
Wat is een betalingsbank?
Bij een betalingsbank kan men geld storten en betaalopdrachten verrichten, maar de bank kan geen krediet verstreken. Traditionele banken kunnen vele malen hun eigen vermogen uitlenen onder het huidige systeem – een betalingsbank kan zijn overtollige middelen alleen uitlenen aan de overheid. Zo een bank wordt beschouwd als heel veilig en heeft een zeer solide balans.
Betalingen worden aangeboden via online betaalsystemen gekoppeld aan mobiele telefoons. De bank heeft geen fysiek netwerk van kantoren – hiermee kan zij haar diensten goedkoper aanbieden dan traditionele banken. Toegang tot een bankrekening is dus makkelijker en daarmee ontstaat concurrentie voor de bestaande banken. Het toetredingsdrempel is lager – hiermee kunnen meer mensen gebruik maken van bankdiensten.
Een betalingsbank (bijvoorbeeld via een telefoon provider) kan uiteindelijk leiden tot een toekomst waar contant geld niet meer zal bestaan.
Cashless betalen
Pinnen is al een vorm van cashless betalen. Sportverenigingen, bedrijfsrestaurants, winkels, horeca en openbaar vervoer zijn instanties du nu al gebruik maken van cashless betalen. Niet alleen via een bankpas, maar ook via een betaalsleutel die gekoppeld is aan een digitale portemonnee. Zulke diensten kunnen ook aangeboden worden door niet bancaire partijen – zoals telecom providers. In 2003 introduceerde Rabo al het product MiniTix – een elektronische portemonnee.
Wat zijn de voordelen?
Wat zijn de nadelen?
In het dagelijkse leven: mijn dochter
Mijn dochter is 10 en krijgt zakgeld. Het geld gaat in een spaarpot. Als zij iets wil kopen moet het geld uit de spaarpot gehaald worden en geteld. Eenmaal aangekomen bij de winkel treedt de “wet van Pappa” in werking.
Als ik haar aankoop als educatief beschouw, wil ik 50 pro cent van de aankoop-prijs betalen. Maar als iets EUR 20 kost moet mijn dochter wel EUR 20 in haar spaarpot hebben. Zij kan niet komen met EUR 10 in de veronderstelling dat ik de andere EUR 10 ga betalen.
Zo leer ik mijn dochter om te gaan met geld. Zij moet ook zelf afrekenen bij de kassa en, indien nodig, alle relevante vragen aan de verkoper stellen. Op het moment dat zij alles uit haar spaarpot uitgeeft, moet zij beseffen dat zij er niets meer zal overhouden als zij de gewenste aankoop doet – zij gaat terug naar nul en moet weer alles opbouwen. Dit kan een sober effect veroorzaken – een openbaring.
Hoe doet u dit met uw eigen kinderen?
En hoe gaan wij onze kinderen leren omgaan met geld als het niet meer fysiek is?
Dat is pas een uitdaging!
Never spend your money before you have it – Thomas Jefferson
Lionel Pavey
Cash Management and Treasury Specialist – Flex Treasurer
Fintech Recruitment Considerations
| 3-3-2017 | Pieter de Kiewit |
Fintechs are interesting beasts. They are a mixture of innovations in marketing, technology and finance. Very often they are relatively small, flexible and extremely entrepreneurial. Their ownership, funding and organisation structure are non-standard. Finally Fintechs were able to avoid the regulators but do know they cannot escape them forever. The easiest examples of this are the PSD2 introduction and fiscal authorities zooming in on Bitcoin. What will be the exact consequences? Joop Wijn being recruited by Adyen might be a smart response to this.
From a job content perspective, recruitment in Fintech is quite straightforward: we are looking for skills in software, in regulations, new business development and marketing. Where it gets tough is combining skills with a start-up mentality. If you have this mentality, why be an employee and not start your own company? And does the personality of somebody being excellent in a team of five also match when the team is growing much bigger? This often leads to constantly shifting requirements and creative recruitment. I need more personal interviews because the cv is often not the proper predictor of success. All this makes my position more challenging and appealing. Using on-line personality assessments really does add value in processes like these.
I want to wrap up with a remark about bankers making the transfer to Fintech. From a skills perspective they are a good match and often served the proper clients. Hurdles they have to overcome are working within the mentality of a small company, with little support and a very diverse number of tasks. Together with a non-banking remuneration and a non-banking work-life balance the number of hurdles is too high for many of them .
What successful Fintech recruits did you see recently?
Pieter de Kiewit
Owner Treasurer Search
Working capital management : Some practical advice on the optimization of the Order to Cash Cycle
| 27-2-2017 | François de Witte |
As mentioned in my article “Treasury : proposed “to do” list for 2017”, working capital management will remain a hot topic throughout the year. The first priority is to reduce the working capital needs and financial expenses by optimizing the Order to Cash cycle. In this article, we will develop a plan of approach and propose some concrete actions enabling to generate tangible savings.
Background
The purpose of the Order to Cash optimization is to improve the whole cycle from the moment of the ordering of the goods or services, until the final payment, with the aim to:
Plan of Approach
When starting such a project, I recommend to have at first a quick scan of the overall Order to Cash process so as to identify the critical areas and to assess the business case. Based hereupon, one can then subdivide the project in a number of streams.
In such a project, typically the following processes should be covered:
Ordering processes:
It is important to have a client acceptance process (for me a must in the B2B) and a clear policy on the way orders are accepted. I recommend to only accept written orders. For nonstandard goods, we also need to examine if a prepayment is required before an order is accepted, so mitigate the risk in case that the client does not execute this obligations. It is also useful to check beforehand if the exposure on the client will not exceed the existing credit limits.
Current invoicing processes:
Ideally the sending of the invoice should coincides with the delivery of the goods or services. Furthermore it is important to have the invoices sent timely. These actions enable to reduce the “hidden DSO”. Quite a lot of companies lose several days of easy working capital by neglecting this.
A good customer database is key, and in combination with the ERP, this enables an automation of the invoicing process. I recommend to use as much as possible e-invoicing, so as to reduce the costs and the postal delays.
Current credit management processes:
A formalized credit policy is a prerequisite. A number of solution providers offer solutions for the scorings of your clients, so as enable you to define the credit limits in function hereof. In some sectors this information can be enriched by market information. Of course, one need to ensure that sales staff comply with this and check beforehand that the credit terms have been duly approved. The credit manager needs to work hand in hand with the sales staff.
Current dispute management processes:
Prevention is important. For this reason, when ordering nonstandard goods, it is recommended to check beforehand the availability of the goods and the timing of the delivery, so as to manage the expectations of your clients. Throughout the process (from the order acceptance to the delivery and the invoicing) one should apply thee “first time right” so as to avoid disputes and litigation afterwards. Check also if some services and repairs are to be done under a maintenance contract or warranty, in which case they should be invoiced to other parties.
Current collection and credit control processes
It is important to have a well-organized credit control process enabling to send reminders quite soon after the due date (if possible the first reminder after 15 days). It can help to send to send to your clients some days before a gentle reminder of the forthcoming due invoices. Once the 2nd reminder has been sent, and provided that there is no dispute, it can be useful to block the delivery of goods and services to your client, so as to have an additional leverage, and to have the credit collectors should calling the clients to see why they do not pay, and agree with them on an action plan.
When the classic reminder and call actions do not succeed, involve also the sales department and consider first a final call by another person, before sending your clients to the debt recovery service or to the debt collection agency.
It is important to also ensure an automation of the processes, in particular if one has to address high volumes. If you cannot do it with your current systems, there exist good solutions in the market.
Reconciliation and allocation of incoming payments:
This is a big challenge for many companies. Make sure that your clients use the right payment instruments and payment messages, so as to facilitate the reconciliation process. Within the accounting department, incoming payments are not always allocated promptly, distorting the real accounts receivable outstanding. As a result, reminders can be sent unduly, leading to client dissatisfaction.
KPI’s and Dashboards:
It is important to foresee KPI’s for all the involved stakeholders, as well as incentives to ensure that everybody play the game. Dashboards should enable to remain in control and to monitor regularly a number of key indicators. An area of attention are the overdue receivables. A too high percentage of overdue receivables/total portfolio might be an indicator of possible uncollectable receivables and the need for write-offs.
Attention points
An Order to Cash optimization program is complex and we need to address a number of issues such as :
Conclusion
By managing better the order to Cash Cycle, you can generate a lot of savings. This requires a global approach involving all the stakeholders. To be successful, an optimization requires a number of concrete process improvements, but also the buy-in of all parties involved. A good change management should ensure that the improvements are embedded in the organization, and smart dashboards will enable to monitor that one remains on track.
Technology can help to automate the processes, but do build first a business case and to not underestimate the effort.
It can be a long journey, but in the end, it is worth the effort.
François de Witte
Senior Consultant at FDW Consult
More articles of the author:
PSD 2: A lot of opportunities but also big challenges (Part I)
PSD 2: The implementation of PSD 2: A lot of opportunities but also big challenges (Part II)
Treasury: Proposed “to do” list for 2017
Working capital management – not just a finance issue