Partner Interview | VP of GTreasury, Michele Marvin: 9 questions & answers on treasury technology innovation

11-01-2022 | treasuryXL | GTreasury |

 

For three decades, GTreasury has stayed ahead of treasurers’ pain points with new innovations in digital treasury.

Together with Strategic Treasurer, GTreasury surveyed hundreds of global treasurers for the 2021 Treasury Technology Survey Report. A must-read for any corporate treasurer, several findings are particularly eye-opening as treasurers (and the office of the CFO) navigate the next era in treasury technology.

In this comprehensive and transparent interview with Michele Marvin, Global VP at GTreasury, she discusses the ongoing evolution of digital treasury, how new acquisitions and partnerships have shaped GTreasury’s treasury technology ecosystem, and some of the most important findings of the recent treasury technology survey.

Read below for Michele’s thoughts to our nine questions.

Introduction Michele Marvin

 

 

Michele Marvin is a VP at GTreasury, a treasury and risk management platform provider. Prior to joining GTreasury in 2019, Marvin has held leadership roles at several large technology companies, including most recently at Flexera and Zebra Technologies.

 

 

INTERVIEW

 

1. How has GTreasury’s treasury and risk management system evolved with the industry?

GTreasury was one of the first treasury management system (TMS) providers to see the transformative potential of cloud technologies and the future-proof flexibility that a SaaS approach can deliver. Times change but our purpose has always remained the same: modernizing corporate treasury to enable customers to optimize liquidity, manage risk, gain more insight from their data, and maximize their day-to-day productivity. While the tools to accomplish these goals are always evolving, I would argue no one understands what treasurers need to be successful more than GTreasury. We live and breathe digital treasury, and understand that it takes a complete, connected ecosystem to drive true transformation.

2. How would you describe GTreasury’s customer base?

Our platform is used by more than 800 organizations around the world and from across virtually all industries. Customers come to GTreasury either as they leap forward into SaaS-based digital treasury, or when they are seeking to replace alternatives that don’t have enough connectivity into banks and market data resources, don’t have the user experience that treasurers are looking for, or aren’t as advanced in their capabilities (such as AI-fueled cash forecasting).

3. GTreasury has made headlines this year for its acquisitions and partnerships – how have these fit into the company’s roadmap and strategy?

We acquired Coprocess in March 2021, a longtime leader in intercompany netting. As with our previous acquisitions, the deal with Coprocess was spurred by customer feedback for netting capabilities fully-integrated into a treasury management platform, and by our own research. Coprocess brings GTreasury a true multi-tenant, SaaS-delivered solution that’s easy to scale. Users are up and running extremely fast, and it is highly configurable to treasurers’ unique netting process and organizational structures. We’ve also been continuing to make Coprocess a standalone solution for those who want to use intercompany netting outside of a TRMS.

We also recently partnered with Treasury Strategies to add the bank fee analysis technology NDepth into our treasury ecosystem. Corporate treasurers’ biggest expense is often bank fees, but few organizations are able to regularly monitor this expense with the accuracy and insight needed to effect change. With bank fee analysis now powered by NDepth, GTreasury customers have the most powerful bank account management tool, a repository of auditable electronic bank statements, and the mechanisms necessary to help treasurers connect with banks, internal systems, and other third parties.

Strategically, each of our acquisitions and partnerships bolsters the capabilities of our core products and supports further digitalization of the office of the CFO. That’s by design. We want to proactively stay ahead of treasurers’ pain points by providing a seamless, connected, and complete digital treasury experience, and we want to ensure that the right integrations and data access is available to empower the CFO’s office. We’ll continue to make purposeful acquisitions and partnership that support these goals.

4. GTreasury and the treasury consulting firm Strategic Treasurer recently released the 2021 Treasury Technology Survey Report. Before getting into the data itself – who was surveyed?

The survey collected responses to 50+ questions from more than 250 treasurers (with a global sampling). This recent report was really the first-of-its kind to look at how far along organizations are in their digital treasury transformations, the technologies they are most excited about, and where resistance remains.

5. What were some of the key findings that treasurers should pay attention to?

Significant technology adoption is anticipated. Payment factories, treasury aggregators, and TMS solutions are expected to realize 35% to 45% growth over the next two years.

  • APIs are becoming must-have capabilities. Seventy-three percent of corporate treasury groups indicated that APIs are critical to their current processes. Machine learning capabilities are also drawing outsized focus from treasurers further along in their modernization initiatives.
  • The gap between cash forecasting importance and reality is high. While cash forecasting is very important to 84% of treasurers, only 38% indicate they are performing at a high rate of accuracy.
  • Fraud prevention gains a heightened focus. Thwarting fraud is a top focus for 77% when considering the application of new technology in product development. Treasurers also report high demand for incorporating automation into fraud prevention processes.
  • Resistance to formats remains. Comparing legacy formats to newer and more enriched formats like XML, treasurers showed surprisingly high levels of resistance to adoption.

6. What are the benefits that treasury teams are missing out on by still using legacy data formats?

Really the biggest shortcoming of legacy data formats is the formatting itself. Legacy data formats are inconsistent and can vary across different banks. They also store information held in single run-on strings, requiring customers to decipher messy text blobs to understand critical transaction information. Newer formats are far easier to work with. Systems can parse information into separate fields, making information much clearer to users, thus expediting processing and routing.

Treasury teams reap substantial benefits from these formatting advantages, including improved visibility of their cash position, easier cash tracking, and reductions in manual errors. Ultimately, clearer formatting increases operational efficiency, enabling daily reconciliation practices that minimize fraud and accelerate month-end closings.

7. GTreasury is also uniquely connected to how a broad set of treasurers have responded to ongoing pandemic-related business uncertainties. What are a couple stories or trends that have emerged from that research and from speaking with treasurers across the world?

We’ve been working with Strategic Treasurer throughout the lifecycle of its really fascinating and ongoing survey (The Global Crisis/Recovery Monitor), digging into treasurers’ responses to the pandemic. Two trends really stick out to me:

Ongoing economic uncertainty accelerated treasury projects that could add efficiency. In particular, digital automation and process optimization became must-haves as treasurers needed to provide reporting to executives at a faster rate. Most treasurers reported being on the road to more automation and treasury process modernization, but the pandemic kicked those initiatives ahead. Manual slowdowns that might have been tolerable pre-pandemic quickly proved to be a liability.

Cash visibility and forecasting became even more important (and will stay that way). Cash forecasting reporting became a daily event for many treasurers (more often than once-a-day in some cases), as businesses needed to make critical decisions against an ever-changing environment. Even as the pandemic subsides, many treasurers believe the pace and importance of reporting on cash visibility and forecasting won’t revert to pre-pandemic norms. Newer capabilities like AI-fueled cash forecasting (we added SmartPredictionsTM last year) will continue to make these reports more accurate and efficient to produce.

Also, for a specific story on how one of our customers, Canadian Tire, quickly shifted focus from historical data to real-time data because of the pandemic, check out Data-Driven Treasury in Global Finance.

8. Speaking of cash forecasting, GTreasury and Strategic Treasurer also just put the 2021 Cash Forecasting & Visibility Survey. What were some of the key takeaways that treasurers will want to pay attention to?

The report is worth a read for any treasurer (and available for full download here). Among the findings likely to pique interest among treasurers and CFOs are:

  • Treasurers want real-time global cash position updating. The majority of treasurers are seeking global cash positions that can update on a real-time or intraday basis, but many report being stuck with weekly (or less frequent) updates. Just seven percent of survey respondents are currently achieving real-time cash position updates.
  • The use of AI and ML in cash forecasting is nascent but accelerating. While just 6% of respondents are currently using AI/ML for forecasting, the report indicates that number should swell to 27% of organizations within the next two years.
  • More budget is being allotted for treasury and forecasting technology. Over the next year, more than 35% of companies plan “extremely heavy spending” on treasury systems and forecasting.

9. What excites you most about where digital treasury is headed?

Digital treasury ecosystems are rapidly becoming more integrated and more robust. For treasurers, this is enabling unprecedented efficiency. I was just speaking with a customer who leads corporate treasury at an international beverages company – he told me he and his team freed up 40% of their daily bandwidth following a migration to modernized treasury infrastructure. There are night-and-day gains to be made by modernizing treasury processes with the right technology.

The benefit here is that as new tools automate treasury minutiae, CFOs and treasury teams are gaining a free hand to focus on strategy. The role of the treasurer is evolving thanks to this increased capacity, and it’s exciting to see teams exploring new strategic territory where they can contribute and deliver value. Establishing netting processes and ensuring their excellence is a strong example of the advantages digital treasury can enable. Superior risk management along a more extensive time horizon is another. At the end of the day, digital treasury technology enabling improved cost controls and visibility is empowering treasury teams to introduce and optimize financial management processes in entirely new areas, and we’re eager to see it.

Get in touch with GTreasury to learn and explore more, click below.

 

 

 

 

 

2021 Treasury Technology Analyst Report

13-12-2021 | treasuryXL | Gtreasury | LinkedIn |

The 2021 Treasury Technology Analyst Report is the definitive guide to today’s technology for Treasury & Risk Management, Treasury Aggregation, and Supply Chain Finance and Cash Conversion. Request your copy to learn more about these technologies and evaluate how GTreasury stacks up for treasury and risk management.

2021 Treasury Technology Analyst Report

A digital treasury technology evolution is a big undertaking. With so many types of solutions to choose from, it’s hard to know where to start. We recommend you start with this report – The 2021 Treasury Technology Analyst report. It will help you understand the benefits and selection criteria to consider for three types of valuable treasury technology solutions: Treasury and Risk Management Systems (TRMS); Treasury Aggregation Solutions; and Supply Chain Finance and Cash Conversion.

Topics covered in this 64-page report include:

  • The shift to emerging technologies
  • The value of API connectivity
  • The power and value of a networked technology ecosystem
  • Principles of treasury technology selection and implementation
  • Definitions, Challenges/Solutions, Selection Criteria, and the Future of each of the three types of technology.

Request your copy to learn more about these technologies and evaluate how GTreasury stacks up among treasury and risk management platforms.

 

Complete the Form to Get Your Complimentary Copy Now!

 

Refinitiv case study | How LG Electronics reduces operational risk across its FX trading workflow

06-12-2021 | treasuryXL | Refinitiv | LinkedIn |

LG Electronics is a global leader and technology innovator in consumer electronics, mobile communications and home appliances. Following an analysis of the market, LG decided to implement a trading and confirmation solution in order to improve its foreign exchange processes. Read the case study to find out more.

LG Electronics is a global leader and technology innovator in consumer electronics, mobile communications and home appliances, employing 87,000 people working in 113 locations around the world. With 2013 global sales of US$53.1 billion, LG comprises five business units.

The company’s previous foreign exchange had several inefficiencies and risk of manual errors, and was difficult to audit.  Too much time was spent on simple and mundane processing rather than value-added functions. The task for LG was therefore to find a solution that would allow the company to solve these inefficiencies and allow its staff to focus on other areas of the job.

As a solution, LG decided to implement a trading and confirmation solution in order to improve its foreign exchange processes. The system ensures that the best price will be available and LG can then execute on the platform electronically. With this innovative technology, LG has been able to really reduce its operational risk across their FX trading workflow.

 

“We now have the ability for users in our various Asia entities to create, modify and approve FX spot and forward orders electronically,” says Calvin Lee, Manager, Asia Pacific Treasury Centre at LG. “The solution will then electronically consolidate orders for our Regional Treasury Centre to control and feed approved orders to our relationship banks to obtain an electronic ‘multi-bank quote’”.

 

The new platform LG has implemented has greatly increased the efficiency of the company’s FX process while at the same reducing the risk the group was exposed to. On top of these advantages, LG has benefited from much-improved control as a result of implementing the solution.

Key benefits

  • Productivity gains
  • Process efficiencies
  • Foreign exchange gain(s)
  • Risk removed/mitigated
  • Increased control

 

 

 

Who is process owner in the search for a treasurer?

| 30-11-2021 | treasuryXL | Pieter de Kiewit | LinkedIn | Over the last years, Treasurer Search found hundreds of treasurers. Our client contact persons are HR managers & internal recruiters, the CFO, Group Treasurer and sometimes even procurement. There is no standard first contact. Working with more than one often works best. This is what […]

Read more

Online checkout starts before the payment solution (Dutch Article)

| 17-11-2021 | treasuryXL | EcomStream | Ramon Helwegen |

Het sleutelmoment in de e-commerce-funnel is de betaling. Online betalen blijft een hobbel, zeker in vergelijking met het gemak van contactloos en zonder pincode betalen in de winkel. Snelle en gemakkelijke betaling online verdient daarom speciale aandacht.

Het is goed om je te realiseren dat een klant online meerdere processen doorloopt voordat een conversie kan plaatsvinden. Tijdens dit proces bied je de klant zoveel mogelijk aandacht, beleving  en gerichte informatie over dat waar hij of zij naar op zoek is. Dit alles binnen de ‘wetten’ van de optimale online klantbeleving.

Snel betalen

Maar zodra de klant de keuze definitief heeft gemaakt volgt het betaalproces. Voor jou als verkoper is dat een belangrijk proces op weg naar conversie, maar voor je klant is het een noodzakelijk kwaad waarin hij inhoudelijk veel minder geïnteresseerd is. De keuze is gemaakt en je klant wil gewoon zo snel mogelijk weg. In dit proces is snelheid dus van het grootste belang. Hoe sneller je klant kan betalen en vertrekken, hoe kleiner de kans dat hij  alsnog afhaakt.

De online sales funnel is geen lineair proces. Knip het daarom in tweeën:

  • Online shoppen = Aandacht en beleving
  • Online afrekenen = Snelheid

Schematisch zou je er zo naar kunnen kijken:

De snelheid van het afrekenproces bepaalt mede of je klant het inderdaad gaat halen tot en met de betaling. Hoe meer tijd je klant kwijt is aan dit proces, hoe groter de kans op afhakers (drop-offs).

Het grootste deel van het afrekenproces bevindt zich overigens buiten het domein van de betaalprovider. Er zijn uitzonderingen, bijvoorbeeld wanneer je klant met PayPal betaalt, maar dan gaat het dus om een situatie zonder vrije keuze van de betaalmethode. Ook is de afweging vanuit het ‘kosten-versus-conversie’-oogpunt in dit geval vaak uitdagend.

Het online afrekenproces eindigt bij de betaaloplossing

Mooi zo: je klant heeft het gehaald tot aan de betaalpagina. In dit laatste gedeelte van de checkout is de betaaloplossing van je betaalprovider wél van grote invloed op de conversie. Zowel net vóór de betaling als net ná de betaling door je klant.

Enkele aspecten van net vóór de betaling waarbij de betaaloplossing van invloed is op de conversie lees je hieronder. Het gaat hier over zaken die van toepassing zijn op de betaalpagina. Het gaat hier over aspecten die van toepassing zijn op de betaalpagina. Dus vanaf de keuze van betaalmethode, ofwel het moment dat je klant daadwerkelijk wil gaan betalen. Ook noem ik aspecten van net ná de betaling waarbij de betaaloplossing van invloed is op de conversie. Het  gaat hier om aspecten waarbij je klant het hele checkout-proces met succes heeft doorlopen, op de laatste betaalknop heeft gedrukt, en er toch een kink in de conversiekabel komt.

  • De juiste mix van relevante betaalmethoden. Je PSP kan je hier onderbouwd inzicht in geven. Welke betaalmethoden zijn in je marktsegment noodzakelijk om een optimale conversie te behalen. Kijk hiervoor ook naar verschillende landen en voorkeuren. Maar maak per betaalmethode ook de ‘kosten-versus-conversie’-afweging.
  • Zorg dat alleen klanten voor wie de betaalmethoden relevant zijn deze te zien krijgen op de betaalpagina. Het heeft bijvoorbeeld geen zin om een Engelse klant te confronteren met iDEAL als mogelijke betaalmethode.
  • Zorg ervoor dat je klant de betaling doorloopt in de look & feel van je bedrijf. Ook als je nog gebruik maakt van een redirect-pagina naar je betaalprovider.
  • Geef klanten de mogelijkheid om betaalgegevens op te slaan. Dat stimuleert niet alleen herhalingsaankopen, maar het invoeren van een 16-cijferig creditcardnummer geeft een grote kans op fouten.
  • Een responsive mobiele klantbeleving met een finger-friendly numeriek toetsenbord en een numerieke veldherkenning is wel zo prettig voor je klant.
  • De ‘achtergelaten winkelwagen’-recovery. Een verlaten winkelwagentje opvolgen in een branded e-mail kan je klant motiveren om toch af te rekenen.
  • Retries: wordt de betaling toch niet geaccepteerd? Zorg er dan voor dat je klant een alternatieve betaalmethode krijgt aangeboden, maar zonder dat de winkelmand per ongeluk wordt geleegd.
  • Fraude: een klant kan met een gestolen credit card afrekenen, of het geleverde ter discussie stellen. In beide gevallen staat de conversie op losse schroeven. Verkoop je een fraudegevoelig product of een fraudegevoelige dienst, zorg dan voor een goede fraudemanagementoplossing waarmee je de balans tussen je conversie en  je frauderatio goed kunt managen.
  • Het optimaliseren van autorisatie-success rates op creditcardtransacties: dit is vooral  interessant als je veel naar relatief ‘exotische’ landen verkoopt waar de autorisatie success rate op creditcards laag kan zijn. Steeds meer PSP’s bieden netwerkoplossingen waarmee ze de autorisatie-success rate kunnen verbeteren.

Conclusie

In de winkel betalen kan tegenwoordig makkelijk en snel. Je houd je telefoon dicht bij de terminal en klaar. Online betalen is helaas vaak nog tijdrovend. Want zodra je klant in het online winkelmandje op “bestellen” klikt wordt een checkout-proces doorlopen. De optimalisatie van dit proces vindt plaats binnen en buiten het domein van je betaalprovider. Een snel checkout-proces met een geoptimaliseerde klantbeleving helpt je klant om deze laatste fase van je funnel met succes te doorlopen.

 

 

 

Ramon Helwegen

 

 

 

 

About EcomStream

EcomStream is an independent consultancy and is specialized in optimization of online, omnichannel and marketplace payment solutions, and optimization of checkout flows.

The goal is to achieve much lower costs for you while creating a much better customer experience for your customers.

Thanks to its lean organisational model, EcomStream will help you to reduce the cost of ownership of your payment solution and to improve your ROI, fast.

The Launch of Treasurer Test 2.0 Is Just Around The Corner. Why and How did We Create a New Version?

16-11-2021 | treasuryXL | In 2017 we created the Treasurer Test, an online, peer-based assessment that measures the technical knowledge in treasury and the personality profile of the candidate. The idea for this originated from two important observations. First, in most labour markets there is no recognized qualification in treasury like CPA or CFA in […]

Read more

Changing priorities of corporate treasurers post-pandemic

| 15-11-2021 | Eurofinance | treasuryXL | LinkedIn

More than 18 months have passed since treasury professionals around the world had to leave their offices at short notice due to the escalating covid-19 crisis. In April 2021, EuroFinance carried out a survey to find out more about the different ways the pandemic has affected treasury professionals. Alongside the adoption of remote working, the subsequent report highlights treasurers’ accelerated adoption of digital technologies, and the contribution that treasurers make to board-level decision-making during a crisis.

What are the key takeaways from this report?

  • The importance of cash flow forecasting has been underlined by the crisis. Almost three quarters of treasury professionals have increased their focus on cash forecasting during the crisis, while 54% plan to prioritise cash forecasting in the future.
  • Cash management and liquidity management remains a top priority for treasury professionals. Seven out of ten said cash management/liquidity management was a top priority going forward.
  • Covid-19 has accelerated digital transformation. Alongside the rise in remote working, treasury teams have increased their adoption of robotic process automation (RPA), APIs/cloud, machine learning/AI and virtual accounts/in-house banks.
  • Treasurers have been more involved in board-level decision making during the pandemic, with 39% of treasurers saying they are more involved since the crisis began.

Want to see the full report?

Download here

 

 

GTreasury Announces 2021 Cash Forecasting & Visibility Survey Report, Which Covers Key Trends in Corporate Treasury

03-11-2021 | treasuryXL | GTreasury |

The new report provides in-depth insight into cash reporting, cash forecasting, and technology practices and expectations across hundreds of treasury teams

CHICAGO, Ill. – November 3, 2021 – GTreasury, a treasury and risk management platform provider, and Strategic Treasurer, which delivers consulting services for treasury management, security, technology, and compliance, today announced the release of the 2021 Cash Forecasting & Visibility Survey Report.

The survey of nearly 250 treasury professionals from across industries and continents sheds light on the current state of corporate treasury’s cash reporting practices, cash forecasting methods, technology strategies, and expectations around technology spend.

Highlights from the 2021 Cash Forecasting & Visibility Survey Report include:

  • Treasurers want real-time global cash position updating. The majority of treasurers are seeking global cash positions that can update on a real-time or intraday basis, but many report being stuck with weekly (or less frequent) updates. Just seven percent of survey respondents are currently achieving real-time cash position updates.
  • Generating cash positions is three times harder without a TMS. Only 10% of treasurers using a treasury management system report difficulty generating their cash position, compared to 33% of those who use other methods.
  • The use of AI and ML in cash forecasting is nascent but accelerating. While just 6% of respondents are currently using AI/ML for forecasting, the report indicates that number should swell to 27% of organizations within the next two years.
  • More budget is being allotted for treasury and forecasting technology. Over the next year, more than 35% of companies plan “extremely heavy spending” on treasury systems and forecasting.
  • Generating cash forecasts is difficult for half of all treasurers. Just 23% of treasurers report that building cash forecasts is a simple process within their organization, compared to the 48% of respondents indicating difficulty with this task.
  • Excel forecasters are more dissatisfied than their TMS/ERP-using peers. Compared to treasurers relying on TMS/ERP technologies, treasurers using Excel spreadsheets for forecasts are more than three times as likely to be dissatisfied with their forecasting output: 23% of those relying on Excel report discontent, compared to 8% leveraging TMS/ERP solutions.

“The findings in this year’s Cash Forecasting & Visibility Survey Report provide a clear view into what matters to corporate treasury right now, and the areas that are particularly ripe for modernization,” said Craig Jeffery, Managing Partner at Strategic Treasurer. “AI and ML is arguably the biggest sea change coming to treasury teams, and it will move quickly. Treasury teams are realizing the challenges of building AI/ML-infused capabilities internally, and are instead adopting AI/ML forecasting capabilities within their existing systems. The rapid anticipated adoption here will empower corporate treasurers with transformative new practices and approaches, from treasury management to FX to payments.”


“The treasury ecosystem is constantly evolving, and this survey illuminates not just how treasury operates today, but how treasurers want – and expect – it to tomorrow,” said Michele Marvin, VP, GTreasury. “From CFOs to treasury and accounting teams, the results of this report are revelatory when it comes to navigating the current treasury technology landscape, adopting best practices, and capitalizing on the most advantageous opportunities going forward.”

Those interested in further results and analysis from the 2021 Cash Forecasting & Visibility Survey Report can view a recorded webinar, hosted by GTreasury and Strategic Treasurer, analyzing the results of this report: https://resources.gtreasury.com/Cash-Forecasting-Report-On-Demand-Webinar-Request.html

The downloadable report is available at: https://resources.gtreasury.com/Cash-Forecasting-Visibility-Report-Request.html

About GTreasury

GTreasury is committed to connecting treasury and digital finance operations by providing a world-class SaaS treasury and risk management system and integrated ecosystem where cash, debt, investments and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.

About Strategic Treasurer

Strategic Treasurer provides consulting services for treasury management, security, technology and compliance. Corporate clients, banks and fintech providers throughout the world rely on their advisory services and industry-leading research. Strategic Treasurer is headquartered in Atlanta, with consultants based out of Atlanta, Cleveland, Detroit and Washington D.C. To learn more, visit strategictreasurer.com.


 

 

The impact of miscommunication or missing knowledge occasionally! (Dutch Item)

03-11-2021 | Ger van Rosmalen | treasuryXL | LinkedIn

Laatst werd ik gebeld door een mevrouw van een financiële afdeling van een mooi bedrijf uit de maakindustrie. Ze wilde graag even met een expert spreken over een Letter of Credit (L/C) transactie. De levering ging over een kostbare machine, puur maatwerk voor een Egyptische afnemer.

Contract omtrent de levering

Afspraak volgens haar was contract 30% aanbetaling en 70% tegen directe betaling met een L/C. Haar eerste vraag was of bij niet-levering de 30% terug betaald moest worden. Wat staat daarover in het contract was mijn vraag. Er was niets afgesproken in het contract en er was ook geen terugbetaling/vooruitbetalingsgarantie gesteld. Ik maakte hieruit op dat er geen terugbetaling hoeft te volgen bij niet-levering. Overigens blijkt dat de 30% aanbetaling niet de totale kosten van de bouw van de machine dekken. Vanwaar deze vraag? De mevrouw gaf aan dat er discussie was over de directe betaling bij het laden van de machine in de haven van Rotterdam. Afgesproken Incoterm is CFR Alexandria. De producent wilde geen risico lopen en wilde betaling als de machine op de boot was gezet. De Egyptische afnemer gaf aan dat de betaling zal volgen bij aankomst van de boot in Alexandria zoals afgesproken in het contract. Ik vroeg haar wat staat er in jullie contract over met name de betaling van de resterende 70%? Ze leest voor “30% aanbetaling en 70% CAD”.

Conditie CAD en alternatieven

Ik leg haar uit wat de conditie CAD betekend. Hier is helemaal geen sprake van een Letter of Credit maar van een documentair incasso/documentary collection waarbij de actie tot betaling van de resterende 70% volledig bij de kopende partij ligt. Immers alle handelsdocumenten worden op incasso basis naar de bank van de Egyptische koper gestuurd. Die bank mag de handelsdocumenten alleen maar uitleveren tegen gelijktijdige betaling. Meestal zal de koper de documenten vlak voor aankomst van de boot opvragen bij de bank waarna bij uitlevering van de documenten ook gelijktijdige betaling volgt. “En als de koper niet wenst te betalen?”. Dan staat daar in de haven van Alexandria jullie dure op maat gemaakte machine die de klant nu even niet wil afnemen. Mogelijke demurrage kosten in de haven van aankomst liggen op de loer. De koper kan nu gaan marchanderen of er nog iets van de prijs af kan of besluiten de machine niet af te nemen. De koper is dan zijn 30% aanbetaling kwijt en jullie hebben slechts 30% betaling ontvangen maar die is niet voldoende om de volledige kosten van de bouw en verscheping van de machine te dekken. Dit hebben wij helemaal niet afgesproken zegt ze en haar stem slaat over van de schrik. Toch heeft de verkoper dit zo afgesproken en vastgelegd in een contract. Wellicht heeft het de verkoper ontbroken aan de juiste kennis over de verschillende betalingsinstrumenten of heeft hij uit commerciële overwegingen deze beslissing genomen? Ze ging direct met de directie contact opnemen. Wat zijn de alternatieven vroeg ze want die CAD transactie gaat het zeker niet worden. Er is een contract dus de koper kan de verkoper daaraan houden. Mogelijk zal er dan geen levering plaatsvinden en ontstaat er contractbreuk met wellicht vervelende (juridische/financiële) consequenties. De onderhandeling open gooien en nieuwe afspraken maken met de koper om de resterende 70% via een L/C te betalen is een mogelijkheid. Als de koper daar al in wil meegaan kan hij wederom een korting bedingen.

Hoe dit soort situaties voorkomen?

Kortom een vervelende situatie die voorkomen had kunnen worden als de verkoper de juiste kennis van betalingsinstrumenten had gehad of niet geheel zelfstandig had mogen handelen en tijdig gecorrigeerd had kunnen worden om een L/C te vragen. Het beleid binnen dit bedrijf is dat bij dit soort transacties er altijd op zeker gespeeld moet worden om geen risico’s te lopen met machines die speciaal voor klanten worden gemaakt. Er blijkt toch wel wat kennis te ontbreken niet alleen over de verschillende betalingsinstrumenten maar ook over de risico’s van bijvoorbeeld een L/C met een FOB leveringsconditie. Vergeet ook niet de impact van de tegenwoordig geldende Compliance/AML regels.

 

Wilt u niet in dit soort valkuilen terechtkomen laat u informeren. Tradelinq Solutions kan u bijstaan of trainen op het gebied van betalingscondities (L/C, Bankgarantie, Documentair Incasso etc). Ook trainingen over toepassing Incoterms of hoe om te gaan met Compliance/AML regels behoort tot de mogelijkheden. Voor meer informatie neem contact met ons op via [email protected] of bel mij op 0613377921 ik sta u graag te woord.

 

 

Ger van Rosmalen

Trade Finance Specialist

 

 

Refinitiv case study | How Haier Group uses a one-stop FX Management solution to mitigate currency volatility

1-11-2021 | treasuryXL | Refinitiv | LinkedIn

Haier Group Corporation is a Chinese multinational consumer electronics and home appliances company, designing, manufacturing and selling a full range of smart appliances, whilst also focusing on channel integrated services. Read more about how Haier Group treasury has succeeded in establishing an intelligent risk management model, covering their whole workflow by connecting with their internal accounting and funds settlement system and externally linking financial data resources (such as Refinitiv) and more than ten global banks.

Haier Group Corporation is a Chinese collective multinational consumer electronics and home appliances company headquartered in Qingdao, China. The FX risk management function under Haier Group’s treasury now controls 22 countries and areas and 20 currency pairs. Their centralised management is difficult due to the wide range of regions and currencies, while the traditional analysis and management from manual booking does not keep up with the current business development demand. Haier Group treasury has succeeded in establishing an intelligent risk management model, covering the whole process by connecting with the internal accounting system and funds settlement system and externally linking the financial data resources (such as Refinitiv) and more than ten global banks.