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We are the leading provider of news, market intelligence, events and training for the global receivables finance industry.
Working with industry leading organisations, experts, governments and universities, BCR Publications delivers expertise in factoring, receivables and supply chain finance to a global audience.
BCR has long been a beacon of innovation and excellence in the realm of receivables finance, playing an instrumental role in shaping the industry’s international landscape. Through its comprehensive conferences, insightful publications, and thought leadership, BCR has facilitated crucial dialogues and connections among industry professionals, driving forward the development of receivables finance globally.
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Interview | 8 questions for Sugandha Singhal, Vice President – Head Treasury at SRF Limited
24-10-2022 | treasuryXL | LinkedIn |
We are so happy to embrace Sughanda Singhal as one of our newest treasuryXL experts for the community.
Sugandha is a Treasury Professional with diverse experience in Treasury, Strategic Planning, MIS, and Business analytics. She is passionate about breaking down complex problems and solving them using system-oriented thinking. With strong focus on process improvement, she has lead transformation of the treasury function both in terms of cost-effectiveness and process agility. A firm believer that real change in society must start at individual level she channelizes her spare time in volunteering for the cause.
Sugandha is also the highly commended winner of Adam Smith Asia Award for ‘Best working capital management solution’, winner of ‘Finance Transformation Initiative award of the year’ with C2FO and ‘Out of box thinker Award’ by SRF Limited.
Sugandha’s impressive career is an example for many. What is her secret? What drives her to perform at such a high level every day?
Well,…. let’s find out!
We asked Sugandha 8 questions, let’s go!
INTERVIEW
1. You have an impressive career in Treasury coming all the way up where you are right now. What is your secret?
The secret of success is not just one single mantra but a combination of smart habits. I realized very early that in treasury you spend most of your working hours networking and executing. Back home being a mother to two lovely teenage girls, I have always been hard-pressed for time. Thus changed my early morning routine to dedicate an hour to planning my work. I started setting up weekly learning goals to be completed flexibly during the week. Another important change was developing independent opinion through research rather than being influenced by what others say. These small habits practiced over the years helped me achieve my targets successfully.
2. The last two years must have been incredible for you, winning great awards for example. We are curious about what makes you most proud in your career?
While yes, I have been fortunate to lead certain critical projects that were recognized widely. When I think of what makes me proud it’s not any one project or an award but the journey I have taken as a woman and especially as a mother. I feel proud when I see youngsters, especially girls getting inspired by my journey and motivated to become leaders themselves. Being in a position where one can more effectively encourage and empower young women and girls to become leaders is an accomplishment that matters.
3. What do you like about working in Treasury?
We are living in very exciting times when digital transformation is still unfolding and is providing a wealth of learning opportunities. What I love about my current role is the fact that I have this unique opportunity to shape the future of the Treasury function and how it interacts with other processes/people in the business. It’s the everyday challenges and fast-paced work that excites me about my role.
4. What is your Treasury Expertise and what expertise gives you a boost of energy?
While I had the opportunity to lead multiple aspects of corporate treasury like borrowing, investment, policy formulation, working capital management, risk management, hedging, etc. what excites me the most is transforming the working capital landscape through business process re-engineering and digitalization.
5. What has been your biggest challenge in treasury?
The biggest challenge in treasury has been managing people while driving change. On one hand, you have new technology, new compliances, new solutions that you need to implement, and on the other hand you have internal teams resisting change. This means while you are busy implementing the project through data architecture, solution design, onboarding suppliers & customers, etc. you are also leading a cultural change within the organization. To succeed, one needs to ensure the wider adoption of a digital mindset and overcome resistance to change through upskilling and communication.
6. What’s the most important lesson that you’ve learned as a treasurer?
The two most important lessons that I have learned as a Treasurer are first, the only constant in our profession is change, and second, people are the anchor helping you sail through this sea of change. While we all know that change is inevitable and that people are the key, somehow, it’s often easily forgotten. In my experience, if you know the right person at the right time, half the task is done. I feel what has made a difference in my career is networking and relationship building.
7. How have you seen the role of Corporate Treasury evolve over the years?
I would say over the last few years the role has not just evolved but has completely transformed from being transactional to being strategic. Internally, in the past, treasury was all about ensuring fund availability, dealing with trade products, hedging, and managing excess funds. Today we are seen as the strategic partner to businesses who actively provide solution sales, re-engineer business processes, and act as an advisor to top management. Externally, the environment in which we operate has transformed, we now see very high volatility, significantly increased speed of information sharing, digitalization, enhanced compliances, and ESG focus that has made corporate treasury more agile and tech-oriented than what it was a few years back.
8. What developments do you expect in corporate treasury in the near and further future?
In the future, corporate treasury will become pivotal in driving the corporate sustainability initiatives. With corporates formalizing their ESG pledges, the treasury department will be expected to apply the ESG lens on everything from raising capital and investing surplus cash to supply chain finance. Secondly, the treasury team will become more and more connected to core business activities such as sales or procurement focusing on meeting fast-changing expectations/requirements of both customers as well as suppliers. Lastly, technological disruption will continue in ways beyond what we can imagine today, and treasury teams will be expected to be the front leaders in driving this transformation.
Want to connect with Sugandha? Click here
Thanks for reading!
Kendra Keydeniers
Director Community & Partners, treasuryXL
Types of Forward Contract
Sibos 2022 | How did our expert Philip Costa Hibberd experience the event?
19-10-2022 | Philip Costa Hibberd | treasuryXL | LinkedIn |
We sent our expert Philip Costa Hibberd to the SIBOS conference to discover and explore the World’s Premier Financial Services event.
Last week, the SIBOS conference took place in Amsterdam. Sibos 2022 brought together more than 10,000 participants in Amsterdam and online, as this event returned in-person for the first time in three years.
Philip is delighted to share his experience with you. Happy reading!
What is Sibos?
The Sibos conference is an annual event organized by Swift that brings together leaders in the payments, banking, and financial technology industries. The conference provides a forum for attendees to discuss the latest trends and developments in the industry, but – as it turns out – it is mostly used as a venue where bankers meet other bankers with the occasional FinTech thrown in the mix.
During the 4 days of the 2022 edition, I learnt that little focus is given to the needs of the corporate treasurer. Throughout the conference, a few interesting recurring themes emerged nonetheless, which I’ll describe in the paragraphs that follow.
Purpose of the financial industry
Queen Maxima – acting as the “United Nations Secretary-General’s Special Advocate for Inclusive Finance for Development” – kicked off the opening plenary by speaking about the importance of financial inclusion and access to banking services for all.
Sadly the answer I heard from the bankers speaking on stage during the sessions that followed was not promising. “Maximising shareholder value” was still the dominating mantra… which – as experience teaches us – has seldom led the banking industry to “doing no harm”, let alone “doing good” in the past.
Banks vs FinTechs
A bit more hope for the industry “doing good” came from the voice of FinTechs on stage. As it turns out, a mantra based on “innovation and disruption” makes it easier to attract scarce resources (such as talent) and ironically deliver shareholder value as a consequence.
It was interesting to observe the evolution of the Bank-FinTech relationship. The change in how banks perceive FinTechs today compared to a few years ago was remarkable. Once seen as a threat, FinTechs are today considered an ally by banks.
When asked “Are FinTechs Friend or Foe?”, bankers gave answers as:
It was hardly a surprise then to learn on day 2 of the conference about BNP Paribas’ acquisition of Kantox, a leading fintech for automation of currency risk management. The relationship between banks and FinTechs will probably only get warmer and tighter from here… but only time will tell if that is good news for us.
Regulation-driven innovation
Besides FinTechs, another often cited source of innovation for banks was “the regulator”.
Singapore was the most cited example of successful regulator-driven innovation. Its central bank has been encouraging innovation in the financial sector with generous grants to adopt and develop digital solutions, AI technology, cybersecurity capabilities, etc. On top of that, it has developed an exceptionally accommodating regulatory framework. It has for example introduced a “regulatory sandbox” for FinTechs and banks to test their products and services in a live environment without them having to be concerned with compliance hurdles (at least for the delicate initial phases of innovation).
There are hopes that Singapore’s success will be taken as an example by other regulators across the globe, but the most basic expectation from the industry is for regulators to at least set guidelines to improve standardization across the market. As nicely put by Victor Penna, there is still a lot of work to be done:
One last often cited trend where regulators are expected to play a dominant role in innovations, are Central bank digital currencies – CBDC in short.
CBDC (Central bank digital currency)
CBDCs are digital currencies issued by central banks. Typically central banks have two kinds of liabilities:
CBDCs are a third form of liability that complements cash and central bank deposits: they take a digital form and are directly available to the general public.
More than 100 central banks are estimated to be working on their own projects. They are important in the context of innovating the financial sector because they have the potential to provide greater efficiency and transparency in financial transactions. Additionally, CBDCs could help to reduce the cost of financial services and increase access to financial services for underserved populations.
There is still little consensus today on what exactly the impact will be, not least because of the fragmentation of all the initiatives. For example, when it comes to the digital Euro project, the impact on corporate treasury payments is expected to be limited. The project is still in the validation phase, but the assumption is that even if/when the project were to move into the realization phase (decision expected in September 2023) usage will be limited by design with the introduction of low limits to the maximum balances which could be held (exact limits need to be defined, but think of a few thousand euros max).
Realtime banking and 24/7/365
Banks have invested a lot in the technological backbone needed to support open banking and instant payment requirements across the world and seem to be puzzled by the modest adoption. The ambition is to move away from batches, cut-off times, and end-of-day statements in favour of instant payments 24/7 and provide information-on-demand via APIs.
From a treasury perspective, this brings some challenges. Moving to APIs can be hard, especially if you have a fragmented ERP/TMS/Banking landscape. But the biggest challenge is probably the way that we organize our work and our processes. As jokingly put by Eddy Jacqmotte group treasurer at Borealis:
AI and (big) data
The ever-decreasing cost of storage and processing information, combined with the ever-increasing flow and value of user data has transformed the “AI” and “(big) data” brothers from geeky kids in the corner to rockstars in the centre stage.
Besides the obvious use cases such as fraud detection, sanction screening, reconciliation, payment repair, etc. the new trend is to use AI to generate new tailored content and to feed it to users to measure their interest in a specific topic and nudge their behaviour. Instead of asking you directly if you are interested in a mortgage, the algorithm might casually inform you about the price per square meter of properties in the neighbourhood where you go for coffee every weekend. If you interact with the prompt, the algorithm will take notice and will keep on feeding you with “property-related” information, until you find yourself asking for a mortgage…or showing interest in something else that the bank can do for you.
Sounds sketchy? It might be, that’s why another trend in this area has been making its way to the foreground: Explainable AI.
Explainable AI is a form of AI that can provide understandable explanations for its predictions and decisions. This is important especially in the financial industry because it can help to build trust with customers and regulators and avoid (or at least make explicit and controllable) unwelcome biases.
For example, the Apple Card / Goldman Sachs scandal in 2019 could have been prevented if the algorithm used by Apple had been more transparent and accountable. According to researchers, the algorithm used by Apple was biased against women, resulting in lower credit limits for women than men. If the algorithm had been more explainable, the bias could have been discovered and corrected before the card was launched.
In essence: AI is powerful, but transparency is key. On that note, I have a confession to make: the previous paragraph was written by an AI and not by me…
Thanks for reading!
Philip Costa Hibberd