| 25-09-2018 | by Pieter de Kiewit |
As owner of a small company I have been listening to people complaining about regulatory and compliance affairs for a long time. 2018 will be the year these affairs have a substantial impact on my business and now I can understand the complaints. Both treasurers, recruiters and, I expect, many others in our society, struggle finding the balance in correcting what goes wrong and the hassle of too many rules. Some simple examples:
- ING is punished hard for money laundering and I suspect just so. The rules are in place but not applied. My assumption is that target setting beats following the rules;
- Some large corporates nowadays hire recruitment outsourcing parties that do the procurement of my services. One of them required me to inform them about the payrolling of my staff because: “in Bangladesh there is child labour and we want to prevent you make the same mistake”;
- One of my clients is a subsidiary of an international conglomerate and decided to implement the services of a new cash management bank. The project has been on hold because the HQ of the conglomerate and the bank cannot agree upon the know your customer (KYC) regulations, much to frustration of all involved;
- GDPR is implemented, also to control the power of large internet firms. Of course these regulations also apply to my business but did any of you read my new privacy statement or actually read cookie statements? Bureaucracy rules!
I think 99% of us know what is the right thing in 99% of the cases. This is what our parents taught us. That does not mean we will do the right thing. In the current situation, regulators want to solve issues by creating new rules. I am happy that applying the rules with consequences, as with ING, is being done increasingly. I think the structural solution does not lie in more rules.
Hopefully we can all start a dialogue about what is right and act upon it. Customers and clients, family members, colleagues, countries, teachers and students. Not blindly following the rules, but following them because we understand and agree. I am aware that this sounds might sound soft and is not possible in all situations. With many of our clients we cooperate successfully based upon a few bullet points in an email. That’s the way I like it.
Will you share your thoughts?
Pieter de Kiewit
Owner Treasurer Search