Tag Archive for: bank relations

Alternatives to banks – Is Fintech the answer?

| 14-12-2017 | treasuryXL |

With the steady rise of Fintech within the finance industry some people are already calling for the demise of banks as the historical financial partner of choice for corporates. Certainly, Fintech is showing itself to be very dynamic, offering many new products and solutions, and being a lot swifter than the banks. Banks seem to have grown too big and complacent, are being weighed down by new rules and regulations, are less prominent in the field of funding for corporates, and possibly have lost their focus on what used to be core businesses. But let us examine the relationship between bank and client.

The roles of a bank

Banks are, first and foremost, used so that clients can obtain and use financial services. Opening and maintaining accounts enable money to be received and paid – in this way the day-to-day financial operations of the client can be performed. Furthermore, banks offer additional services that compliment the needs of a client – business credit cards for key staff, sales services such as processing of credit card payments for goods, payroll services, online banking, loans and lines of credit.

What does a client want from a bank?

One of the main priorities is that there is an established history and a good working relationship – that the bank understands the client’s needs. A key indicator of a good relationship would be the ability and the willingness of the bank to provide funding to the client. If the bank wished the client to bank and deposit their money with them, then they should be prepared to extend credit where possible – if it meets the criteria of the bank. Running any business means there will be times when liquidity is scarce and a bank that refuses to extend credit runs the risk of losing the client. Other criteria can include the cost of banking services, support given, quality of delivery, credit rating and the overall efficiency of the services.

Fintech solutions

Fintech can provide genuine alternatives to existing banking services as they can compete with modern products – like giant ocean-going tankers, banks are large and very slow to turn around. Most bank services are still paper intensive and require many authorized signatures. By digitizing services, Fintech can reduce the transaction costs and the time taken to authorize a service. Fintech orientated lending services (like B2B) are entirely online and can be quickly approved. Through lending platforms, the risk can be spread out among many lenders.

Can the banks respond?

Banks have at their disposal very large existing customer bases and a wealth of proprietary data relating to the behaviour and patterns of their clients. This is a large untapped potential that does not need to be found or bought. If banks can utilize this data whilst offering a Fintech type of online service that is quicker and more efficient there is a possibility to fight back. The main option for banks would be to examine the Fintech companies and buy the ones that have the best products to compliment the requirements of the bank’s customers. As Fintech works in a different manner to traditional banking, this would require banks to develop internal incubators to discover new products and services that could be offered to customers. Alternatively, banks could look to design and implement their own solutions, but they appear to be behind the speed and knowledge of Fintech and might never be able to catch up.

One last word of advice

Realistically, Fintech offers attractive alternative solutions to banks. However, the power of the personal relationship should never be underestimated. We build relations slowly and by results – the cheapest offering does not get all the business. Having an account manager at a bank can be highly beneficial for a client – one point of contact, good understanding, a history. When things go wrong, you pick up the phone and call the account manager and he/she sorts out your problems. With Fintech, this could mean phoning numerous different companies to achieve the same result that can be obtained with just one account manager at a bank.

Choice is personal, but preference is normally determined by experience.

Bank Relation Management

| 12-12-2016 | Maarten Verheul |

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There is a lot to say about bank relation management. And there are a lot of things in a bank relation that could be better. Send every information to the bank in time and do not wait until the bank asks for the information that is needed. Do not make them nervous.

Simple, do not sent your annual report to the bank, but make an appointment and speak about it. Do not wait for a reminder of the bank if you have something you have to deliver every month like inventory statement or accounts receivable statement, but communicate if you are late and when you expect to do it.

There is a lot to do nowadays. For example the ratios you have to report quarterly – do not come in default with this. Sent the ratios in time and do not wait until the bank asks for the ratios. Do not make them nervous.

Bad communication most of the time is also the cause that a company goes from normal management to special management of the bank. Not only the financial reports are the cause of going to special management of the bank. Three months ago I met a retailer whose business was transferred from normal department to special department of the bank because of bad communication. He waited until the bank asked for the annual report. Be proactive towards the bank, that is good for the relation. My advice: ‘Give your annual report to the bank when it is ready.’ Two weeks ago he told me that his shop was closed by the bank. The shop owner had his annual report ready in January, but waited till the bank asked for it in September –  with all the consequences.

Therefore a daily cash statement and a CF Planning is important. Companies that do not do that, sometimes do not know that they are running out of cash and they sent more payment transactions (in value) to the bank, than the bank can execute. The bank notices that of course. That is bad for your bank relation and before you know you are in the special management department of the bank. So cash management is a part of your bank relation management.

Make a payment statement every week, that indicates what you are going to pay. Make a note when you made a payment promise. The best is to give Accounts Payable a budget every week and let them make the payment statement. This will help you to have a payment batch with a value that is not higher than the value of cash.

A lot of companies pay too much interest on their loans. Good Bank Relation can help you to lower the interest rate. Small companies pay sometimes 300 points above 3 months Euribor rate and bigger companies pay only 60 points above 3 months Euribor rate. That is 2,4% more interest. There are always things to discuss with your bank that can decrease your rate. For example, you did a sale lease back of your real estate and because of that the equity of your company improved a lot. That is certainly a reason to decrease your rate. Another reason can be your annual report and sometimes a long term good relation can be a reason. But most of the time this is how it works with a bank:  when you do not ask you do not get anything.

maartenverheultxlMaarten Verheul – Treasury Consultant

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